CORE COMPETENCIES
Critical & Creative Thinker | Social Perceptiveness | Strong Deductive and Inductive Reasoning Skills | Team Builder | Exemplary Customer Service Expertise | Attention to Detail | Proficient Troubleshooter | Excellent Multitasker | Quick Decision Maker | Great Interpersonal Skills | Professional Demeanor
EXPERIENCE
Sales and Customer Service Specialist and Mobile Technician
Apple Retail - Philadelphia, PA 2011 to Present
• Provide excellent service and product knowledge to Apple customers.
• Maintain Apple retail visual standards. Image and deploy new software, and devices
for product launches. Repair and maintain customer facing and employee devices.
Install and deconstruct merchandising displays.
• Conduct customer training sessions from beginner to advanced. Sessions range from novice basic
end user to creative professional.
• Spearhead and organize new employee training and development. Team leader for company
initiatives and goals. Product knowledge resource for new hires and peers.
• Provide advice and hands on technical support to customers. Conduct computer and mobile
diagnostics to investigate and resolve problems. Perform data migrations of customer data to new
machines from previously used Macs and PCs.
Apprentice Training Program
Fabric Workshop and Museum - Philadelphia, PA 2016 to 2016
• Developed skills in silkscreen printing and working with fabric to enhance art studio practice.
• Participated in the daily operations of the FWM studio and museum to support FWM and its mission
of stimulating experimentation and collaboration among leading contemporary artists and sharing the
process of creating works of art with the public.
• Assisted with projects in the artist studio, print production, visitor services, education, and archives.
• Presented a lecture on my work.
• Visited local cultural organizations.
• Worked with visiting artists-in-residence.
• Developed skills in screen printing and found ways of integrating fabric and the art of screen printing
into my art making.
Arts Appraisal Internship
Pall Mall Art Advisors - King of Prussia, PA 2015 to 2016
• Manage company emails
• Draft and edit appraisals
• Update and manage appraisal web hosting platform
• Photograph and edit images of artwork and furniture
• Research and create list of comps for appraisals
Club Level Room Manager
Jet Services - Philadelphia, PA 2010 to 2016
• Track and organize product inventory
• Manage vendors
• Meet weekly and quarter sales goals
• Troubleshoot discrepancies in account logs
Elementary School Instructor
ITB School of sustainability Philadelphia, PA 2014 to 2014
• Designed and facilitated a special program geared towards elementary children.
• The program combined science, visual arts, and hands on learning.
• Prepared and presented all classroom lessons.
• Created a classroom supplies budget.
Operations Staff
Pottruck Fittness Center - Philadelphia, PA 2010 to 2012
• Provide excellent service at the FitnessCenter.
• Supervise the safety of participants.
• Enforce department policies and guidelines.
• Report damaged equipment and accessories.
Teaching Assistant (TA)
University of Pennsylvania - Philadelphia, PA 2009 to 2011
• Graduate and Undergraduate photography and video Courses: black and white photography, digital
photography, video I&II, advanced video production.
• Facilitated active critiques and classroom presentations.
• Worked one on one with students formulate critical and conceptual frameworks around their work.
• Prepared and facilitated classroom presentations.
• Led classroom discussions on the history of photography and video, critical theory and contemporary
imagery.
• In my classroom students gained a plethora of knowledge in pre-production, execution, postproduction,
and delivery.
• Through exposure and exploration I helped strengthen students creative identities, technical
knowledge, and interest in art.
Student Ambassador
University of Pennsylvania - Philadelphia, PA 2009 to 2011
• Provided campus information and campus tours.
• Staffed the Admissions Office.
• Served as an orientation group leader.
• Provided general mentoring and peer guidance to prospective students.
Support Broker
Special Needs Aid - Baltimore, MD 2009 to 2010
• Worked directly for the individual with a disability, assisting the individual to develop and manage
the supports they are self-directing.
• Assisted client with fisical sponsor, as needed and with the completion of tasks.
• Documentation of services and supports that have been provided
• Recruit, interview, and hire employees.
• Complete required financial paperwork.
• Set employee schedules.
• Identify and allocate employee job duties.
• Resolve employee and client conflicts.
• Problem solve employee issues.
• Responsible for discipline and termination matters.
• Manage clients personal budget.
• Allocated funds for employees and health services needed.
• Assisted the client in defining and developing:
—Networks of support
—Goals, needs and preferences.
—Multiple options for back-up plans and alternatives
—Resources to provide needed services and supports which are self-directed.
—Self-Advocacy.
Assistant Fabricator of Permanent Museum Exhibition
Maryland Science Center - Baltimore, MD 2009 to 2009
• Reviewed sketches with led fabricator of permanent exhibit structures and fixtures.
• Constructed and installed museum exhibit structures, painting, and fixtures of materials, such as
wood, plywood, and fiberglass, using hand tools and power tools.
Production and Event Crew Assistant
Fandango Productions - Baltimore, MD 2008 to 2009
• Set up and broke down special events and trade shows.
• Ensured custom made displays and exhibitions operated properly during events.
• Drove and operated furniture trucks between Baltimore, MD, Washington DC, and Virginia.
Teaching Assistant (TA)
Maryland Institute College of Art - Baltimore, MD 2007 to 2007
• Assisted intro to sculpture course.
EDUCATION
Masters in Fine Art & Certificate in Time Based Media
University of Pennsylvanias School of Design 2011
Bachelors Degree in Fine Art
Maryland Institute College of Art 2004
AWARDS AND RESIDENCES
Artist in Resident at Skowhegan School of Painting 2011
Vermont Studio Center Artist Residency 2011
Lawrence Shprintz Travel Abroad Award 2010
Diversity Essay Full Graduate Scholarship to the University of Pennsylvania 2009
CERTIFICATIONS
Apple Mobile Device Repair Certification
Time Based Media Certificate from the University of Pennsylvania